USE CASE
Change Request Collaboration: Codebeamer and Azure DevOps
Managing change requests across distributed teams and disconnected tools is one of the most common challenges in modern product development. Many organizations define and track CRs in Codebeamer, while engineering execution happens in Azure DevOps (ADO). Without proper synchronization, change requests can be delayed, miscommunicated, or lost, creating downstream risks and compliance gaps. This case study explores how Arorian’s AroTrace platform enables effective Change Request Collaboration by linking or synchronizing CRs between Codebeamer and Azure DevOps, providing full lifecycle visibility and traceable workflows.
THE CHALLENGE
Fragmented Change Request Management
Managing change requests across ALM and development environments creates several issues:
1. CRs raised in Codebeamer are invisible to developers
Product and QA teams often log change requests in Codebeamer, but these remain isolated from developers’ environment in ADO. Important changes can be delayed, misunderstood, or overlooked entirely.
2. No clear ownership or prioritization
Without synchronization, developers cannot track, assign, or act on CRs in a structured way. Manual prompts slow the process and create confusion.
3. Lack of bidirectional visibility
When a developer begins work, there’s often no automated feedback to update the originating CR in Codebeamer. Product teams lose visibility into progress, risk, or completion.
ARORIAN SOLUTION
AroTrace for Change Request Collaboration
To address these challenges, Arorian provides AroTrace — a platform designed to link and synchronize change requests between Codebeamer and Azure DevOps, maintaining context, traceability, and process control.
Key Capabilities of AroTrace:
1. Live Embedded CR Views
Developers can view CRs directly in ADO, including references and trace links, without duplicating data or requiring immediate action.
2. Bidirectional Synchronization
For actionable CRs, AroTrace synchronizes the request into ADO as a Bug, Task, or Story. Status updates, comments, and resolution changes in ADO are reflected back in Codebeamer in real time.
3. Central Trace Management
All relationships between CRs and impacted requirements, tasks, or tests are preserved and audit logs generated, supporting compliance and reporting.
4. Full Lifecycle Visibility
Product, QA, and development teams maintain alignment across tools, with complete history, context, and trace links stored centrally in AroTrace.
Find more about AroTraceWORKFLOW IN PRACTISE
How Change Requests Flow Between Codebeamer and Azure DevOps
1
Change Request creation in Codebeamer
A CR is raised due to test failures, user feedback, or feature changes, including detailed context and links to impacted artifacts.
2
CR visibility in Azure DevOps
Through an embedded view from AroTrace, developers can review the CR directly in ADO without requiring duplication.
3
Synchronization into Azure DevOps (if needed)
If developer action is required, AroTrace synchronizes the CR into ADO as a work item (Bug, Task, or Story) and assigns it to the relevant engineer.
4
Tracking and resolution
Developers update the status in ADO (e.g., In Progress, Resolved), which is automatically reflected in Codebeamer via AroTrace, maintaining full bidirectional traceability.
BUSINESS IMPACT
Benefits of Integrated Change Request Collaboration
Organizations handling distributed product development gain multiple advantages from this integration:
1. Enhanced Traceability: Full lifecycle visibility of change requests, including links to requirements, tasks and tests, across Codebeamer and Azure DevOps.
2. Faster Resolution: Automated CR synchronization reduces manual handoffs and accelerates developer response times.
3. Aligned Teams: Product, QA and development teams have real-time insight into CR status and progress.
4. Reduced Errors and Duplication: Centralized management preserves CR context, history and trace links, minimizing mistakes and ensuring audit-ready compliance.
Next Step: Proof of Concept (POC)
Ready to see how this integration works in your environment? A Proof of Concept (POC) is the fastest way to validate feasibility, value and ROI — with minimal risk.
DURATION
2–4 weeks, depending on scope and complexity
COMMITMENT
No obligation to continue if success criteria are not met
AGREEMENTS
NDA and Proof of Concept Statement of Work (SOW) signed prior to kickoff
SUPPORT
Full access to Arorian’s engineering and product teams throughout the POC
ABOUT ARORIAN
Arorian is a global leader in providing digital solutions and services that drive transformation and growth for businesses across various industries. With a focus on innovation and excellence, Arorian delivers unparalleled value to its customers by harnessing the power of technology to solve complex challenges.
