SERVICES
SLM Services:
Optimize Every Stage of Your Service Lifecycle
Maximize product value and customer satisfaction with comprehensive SLM services from Arorian
GET STARTED NOWTransform Your Operations with SLM Services
Arorian offers a full suite of Service Lifecycle Management (SLM) solutions designed to improve service delivery, product uptime, and customer satisfaction. Our solutions empower businesses to optimize every stage of the service lifecycle, from planning and execution to continuous improvement. With expertise in SLM systems, we help companies transform their service processes, reduce downtime, and enhance efficiency while delivering a seamless customer experience. Whether you need cloud-based or on-premise solutions, Arorian is your trusted partner for maximizing product performance and service quality.
What is SLM?
Service Lifecycle Management (SLM) is a comprehensive approach to managing the entire service phase of a product’s life cycle. It covers planning, execution, parts management, field service, warranties, and more to enhance the service experience. SLM integrates all aspects of post-sales service, helping companies optimize operations, minimize downtime, and boost customer satisfaction. Through SLM, companies can better manage service costs, increase service revenue, and extend the life of their products.
Benefits of SLM Services
SLM creates a more responsive, cost-effective, and customer-focused service environment, driving business growth and operational excellence.
IMPROVED SERVICE EFFICIENCY
SLM automates and streamlines service operations, reducing manual intervention and enabling faster response times. This allows service teams to handle more tasks with greater accuracy and less effort.
COST REDUCTION
By optimizing resource allocation, inventory management, and service planning, SLM helps businesses lower operational costs. Remote diagnostics and improved first-time fix rates reduce travel expenses and unnecessary site visits.
ENHANCED PRODUCT UPTIME
SLM enables proactive maintenance by leveraging real-time data and predictive analytics. This minimizes unplanned downtime, extending the operational life of products and improving their overall performance.
BETTER CUSTOMER SATISFACTION
Faster, more reliable service results in higher customer satisfaction. By anticipating issues before they occur and providing efficient support, businesses can improve customer loyalty and retention.
DATA-DRIVEN DECISION MAKING
SLM provides detailed insights into service performance and product usage, allowing companies to make informed decisions based on real-time data. This helps in refining service strategies, reducing costs, and identifying new revenue opportunities.
INCREASED SERVICE REVENUE
With enhanced service capabilities and streamlined parts management, businesses can expand their service offerings, improve upsell opportunities, and increase after-sales revenue.
How Arorian Helps with SLM Services:
VISUALIZED DATA
Give your service teams role-based data views for instant insights. Simplify operations with custom interfaces that consolidate data from multiple systems, boosting efficiency by reducing search times.
EFFORTLESS ACCESS TO DIGITAL SERVICE
Enable easy access to up-to-date digital service information and part catalogs for technicians and customers. This optimization simplifies the identification and ordering process, increasing service parts revenue for manufacturers by providing a smoother, more efficient experience.
REAL-TIME PRODUCT DATA
Leverage real-time product data to anticipate and minimize unplanned downtime. Implement edge-based analytics to identify anomalies that often precede service issues, speeding up the resolution of service events and improving overall operational performance.
SERVICE PARTS OPTIMIZATION
Achieve the perfect balance: the right part, in the right location, at the right time, and at the lowest cost. Our services optimize your parts management strategy, improving call planning, reducing unnecessary dispatches, and significantly increasing first-time fix rates.
ENHANCED FIELD SERVICE CONNECTIVITY
Empower field technicians with better insights into service issues. With PTC and ServiceMax’s Connected Field Service solution, technicians can access detailed work order context, improving first-time fix rates and reducing unnecessary follow-ups.
